Refund policy

Refund Policy

Our 60-Day Money-Back Guarantee

Love your routine or your money back. Try it for 60 days — if you do not love it, send the containers back, even if they are empty, and we will refund your purchase.

We would rather you actually used Nature Lane than made a decision after two applications, so the guarantee is written to let you finish the trial rather than to protect a seal on a box.

How the guarantee works

  • You have 60 days from the date your order is delivered to request a return, and your request must be made within that period.
  • You are encouraged to use the products during the trial. The guarantee still applies if they have been substantially used or are empty.
  • To receive a refund, return all of the product containers from the qualifying order, even if some or all of them are empty.
  • We may ask for your order number or other identification to confirm the purchase.

How to make a claim

Write to us at info@naturelanebeauty.com within your 60-day period and tell us you would like to use the guarantee. We will confirm the return address and what to include. Please do not send anything back before contacting us.

Refunds and return shipping

  • The refund is the amount you actually paid for the qualifying products, after any discounts.
  • Return shipping is your responsibility.
  • Any original shipping charges you paid are not refundable.
  • Your refund is issued after we have received the returned containers, to the original payment method. Your bank or card issuer may take a further few business days to post it.

Limits

  • The 60-Day Money-Back Guarantee is limited to one claim per customer or household.
  • It applies to qualifying purchases made directly through NatureLaneBeauty.com. Purchases made through any other retailer are handled by that retailer under its own policy.
  • Nature Lane Beauty may decline a claim where we reasonably suspect fraud, abuse, resale, duplicate claims, or other misuse of the policy.

Subscribe & Save

For Subscribe & Save customers, the 60-Day Money-Back Guarantee applies to your initial qualifying purchase, subject to the one-claim-per-customer-or-household limit above. Later recurring shipments are not each covered by a further 60-day guarantee.

Changing, skipping, or cancelling future subscription deliveries is separate from the guarantee and is governed by the Subscribe & Save terms. You can skip a delivery, change your frequency, or cancel at any time from your account.

Damaged, incorrect, or missing orders

If your order arrives damaged, if you received the wrong item, or if tracking shows delivery but nothing arrived, contact us within 14 days. These are our error rather than a change of mind, and we will make it right at no cost to you — this is separate from the guarantee and does not use up your one guarantee claim.

Questions

Write to us at info@naturelanebeauty.com. We reply within one business day, Monday–Friday, 9am–5pm CT.