Shipping policy
Shipping Policy
Where we ship
We ship within the United States only, including Alaska and Hawaii. We do not currently ship to any other destinations.
Shipping cost
Standard shipping is complimentary on every order. There is no minimum purchase.
Processing time
Orders are prepared and dispatched within 1–2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Delivery time
Once your order has been dispatched:
- Contiguous United States — 3–5 business days
- Alaska and Hawaii — 5–8 business days
Delivery estimates are provided by the carrier and are not guaranteed.
Tracking
You will receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships. If your tracking has not updated within 3 business days of dispatch, please contact us.
Delivery address
Please check your shipping address carefully at checkout. We are not able to reroute a parcel once it has shipped, and we cannot be responsible for orders delivered to an address that was entered incorrectly. If you notice a mistake, contact us immediately — if your order has not yet shipped, we will do our best to correct it.
Delays
Occasionally weather, carrier backlogs, or other events outside our control may delay a shipment. We will keep you informed if we become aware of a delay affecting your order.
Lost or damaged parcels
If your order arrives damaged, or tracking shows it as delivered but you have not received it, please contact us within 14 days and we will make it right.
Subscription orders
Subscription orders ship on the same schedule as one-time orders. You can skip a delivery, change your frequency, or cancel at any time from your account.
Returns
Our 60-Day Money-Back Guarantee gives you 60 days from delivery to decide. Return the containers even if they are empty, and we will refund your purchase. Return shipping is the customer’s responsibility, and original shipping charges are not refundable. See our Refund Policy for full details.
Questions
Write to us at info@naturelanebeauty.com. We reply within one business day, Monday–Friday, 9am–5pm CT.